Privacy policy

Five Hundred Salon Inc. Privacy Policy
As drafted by Counsel, State of California
Last updated: May 29, 2025

Five Hundred Salon Inc., a California corporation (“Five Hundred Salon,” “we,” “us,” or “our”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fivehundredsalon.com (the “Site”), purchase retail hair-care products online, book or receive in-salon services (“Services”), or otherwise interact with us.

By accessing or using the Site or Services, you consent to the practices described in this Policy. If you do not agree, please do not use our Site or Services.

1. Changes to This Privacy Policy

We may revise this Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. When we update the Policy, we will revise the “Last updated” date above and post the new version on the Site. Your continued use of the Site or Services after such posting constitutes your acceptance of the updated Policy.

2. Information We Collect

2.1 Information You Provide Directly

Contact & Account Data: Name, mailing address, phone number, email address, username, password, security questions.
Order & Payment Data: Billing/shipping address, payment method details (processed via our PCI-compliant providers).
Service Notes: Health disclosures, allergy information, styling preferences you provide when booking or receiving Services.
Communications: Customer-support inquiries, appointment requests, feedback.

2.2 Usage & Technical Data
Automatically collected via cookies, pixels, and similar technologies:

Device & Browser Information: IP address, browser type/version, operating system.
Interaction Data: Pages visited, time stamps, referral URLs, click-throughs, error logs.

2.3 Third-Party Sources

Service Providers: Shopify (e-commerce platform), payment processors, marketing and analytics partners.
Advertising Partners: To tailor promotions and track performance.

3. How We Use Your Information

We process your personal information for the following purposes, as necessary to perform our contract with you, to comply with legal obligations, or for our legitimate business interests:

Provision of Services: To book appointments, process payments, fulfill online orders, arrange shipping, and manage returns/exchanges.
Customer Support: To respond to inquiries, resolve issues, and communicate about your account, appointments, orders, and Services.
Marketing & Advertising: To send promotional emails, SMS updates, and tailored ads on third-party platforms (you may opt out as described below).
Site Analytics & Improvement: To understand usage patterns, diagnose technical issues, and optimize the Site and Services.
Security & Fraud Prevention: To detect and prevent unauthorized access, fraudulent transactions, and other illegal activities.
Legal Compliance: To comply with applicable laws, respond to legal process, and enforce our terms.

4. Cookies & Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to:

Remember your preferences and login state;
Understand how you interact with the Site;
Deliver and measure the effectiveness of marketing campaigns.

You can disable cookies via your browser settings, but doing so may impair the Site’s functionality. We recognize the Global Privacy Control (GPC) signal as a valid opt-out request for sharing/targeted advertising.

For details on Shopify’s cookie use, see https://www.shopify.com/legal/cookies.

5. Disclosure of Personal Information

We may share your information with:

Vendors & Service Providers acting on our behalf (e.g., payment processors, shipping partners, cloud storage, analytics).
Business & Marketing Partners for co-marketing campaigns or promotions (in accordance with their own privacy notices).
Affiliates within our corporate group for internal business purposes.
Legal & Government Authorities where required by law or to protect our rights.
Third-Party Integrations you authorize (e.g., social-login features).

We do not sell sensitive personal information, and we only “sell” or “share” identifiers, commercial information, and internet activity data to marketing partners as allowed under California law; you may opt out at any time.

6. Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. Please review each site’s privacy policy before providing personal information.

7. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your data. However, no system is entirely foolproof. Information you submit may not be secure in transit; use discretion when sharing sensitive details.

We retain personal information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data category and purpose.

8. Your Privacy Rights

Under applicable law, you may have the right to:

Access/Know what personal data we hold about you;
Delete your personal data;
Correct inaccuracies in your data;
Portability request a copy of your data;
Restrict or object to certain processing;
Withdraw Consent where relied upon;
Opt-out of sales/sharing for marketing.

To exercise these rights, contact us at concierge@fivehundredsalon.com. We will verify your identity before processing requests. We will not discriminate against you for exercising any privacy right.

9. Children’s Privacy

Our Services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor’s data has been submitted, please contact us to request deletion.

10. International Transfers

Your data may be stored or processed in the United States. If you are located outside the U.S., data transfers will occur under appropriate safeguards (e.g., Standard Contractual Clauses, where applicable).

11. Contact Us

For privacy inquiries, to exercise your rights, or to lodge a complaint, please contact our Privacy Officer:

Email: concierge@fivehundredsalon.com
Address: 500 E Broadway, Long Beach, CA 90802

If you are not satisfied with our response, you may contact your local data protection authority.