Refund policy

Five Hundred Salon Inc. Return & Refund Policy
As drafted by Counsel, State of California
Last revised: May 29, 2025

Five Hundred Salon Inc., a California corporation (“Five Hundred Salon,” “we,” or “us”), provides this Return & Refund Policy (“Policy”) to govern all purchases of retail hair-care products and in-salon services. By purchasing from Five Hundred Salon, you (“you” or “Customer”) agree to the terms below, which are governed by the laws of the State of California.

1. 30-Day Return Rights for Retail Products

Eligible Products. Unopened, unused retail items purchased from our studio or online store—such as shampoos, conditioners, styling sprays, serums, brushes, and similar hair-care goods—may be returned if still sealed in their original packaging.
Condition & Proof of Purchase. To qualify, the product must have all labels and tags intact, and you must provide a receipt or proof of purchase.

Return Procedure.

Within 30 calendar days of delivery, email concierge@fivehundredsalon.com with:
- Your order number
- Photographs of the unopened product
Upon authorization, we’ll send you a pre-paid return shipping label and packing instructions.
Ship the item to:

Five Hundred Salon Inc. Returns
500 E Broadway
Long Beach, CA 90802
Unauthorized returns (no prior approval) will be refused and returned at your expense.

2. Non-Returnable Services & Products

Under California Civil Code § 1749.5 and related statutes, the following are non-returnable and non-refundable:

Installed hair extensions and any installation supplies
All in-salon service fees (haircuts, color, highlights, blow-outs, styling, consultations, etc.)
Opened or used personal-care items
Custom-mixed colors, bespoke treatments, special orders
Sale items, gift cards, promotional bundles

3. Damages, Defects & Incorrect Shipments

Inspect upon receipt. If an item is defective, damaged in transit, or incorrect:

Email concierge@fivehundredsalon.com within 48 hours of delivery with your order number and clear photos.
If we confirm the issue, we will replace the item or issue a full refund (including shipping costs), at our option.

4. Exchanges

To exchange an eligible product:

Complete the return procedure in Section 1.
Once your return is accepted, place a new order for the replacement item.

5. EU 14-Day Right of Withdrawal

Customers in the EU may cancel or return any eligible retail product within 14 calendar days of receipt—no justification required—under Directive 2011/83/EU. Email concierge@fivehundredsalon.com to initiate.

6. Refund Process & Timing

We’ll confirm approval or rejection of your return within 5 business days of receipt.
Approved refunds will be issued to your original payment method within 10 business days.
If you don’t see your refund within 15 business days of approval, please contact concierge@fivehundredsalon.com.

7. Governing Law & Severability

This Policy is governed by California law, without regard to conflict-of-laws principles. If any provision is held invalid or unenforceable, the remainder remains in full force.

Questions or Concerns?
Contact our Concierge team at concierge@fivehundredsalon.com—we’re here to help.